Last updated: May 15, 2026

Acceptable Use Policy

This Acceptable Use Policy (“AUP”) governs all use of the Revsnap service. It is incorporated into the Terms of Service. Capitalised terms have the meanings given there.

1. You must not

• Use the Service to violate any applicable law or third-party right.
• Submit data you do not have a lawful basis to process, including special-category personal data unless explicitly agreed in writing.
• Attempt to access another customer’s data, accounts, or systems.
• Probe, scan, or test the vulnerability of the Service except via our coordinated disclosure process.
• Bypass or interfere with security or access controls, rate limits, audit logs, or anti-abuse mechanisms.
• Use the Service to send unsolicited or unlawful communications, malware, or harmful content.
• Use the Service to facilitate denial-of-service attacks or to launch attacks against any party, including against your own Salesforce orgs at a volume their service tier does not allow.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except where permitted by law.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted.
• Submit content that is unlawful, defamatory, obscene, infringing, or harmful.

2. Rate limits and fair use

The Service enforces rate limits to protect itself and other customers. You will not work around them. If your legitimate use exceeds defaults, contact support.

3. Salesforce credentials

• Only connect Salesforce orgs you are authorised to connect.
• Only authorise the scopes you actually need.
• Revoke the connection promptly when no longer needed.

4. Security and reporting

• Treat your account credentials and API keys as sensitive.
• Rotate API keys on suspected compromise.
• Report security issues through our coordinated disclosure channel.

5. Beta and preview features

Beta features may be unstable, change without notice, or be withdrawn. Do not use them for production data without an understanding of these limitations.

6. Enforcement

We may investigate suspected violations. We may suspend or terminate access in accordance with the Terms. For material or repeated violations we may terminate immediately. If suspension is in your interest (e.g., apparent account takeover), we will act with reasonable speed and restore once the cause is resolved.

7. Cooperation with law enforcement

We respond to validly issued legal process. Where lawfully permitted, we notify the customer of any compelled disclosure of their data so they may seek a protective order.